Sep 5, 2025 · In this post, we’ll learn about the difference between a process map and a journey map, what their advantages are, and how to make the most of each one.

Confused about process maps vs. journey maps? Learn their key differences, focus (process performers vs. end-users), and when to use each.

Feb 7, 2024 · Understand the difference between a customer journey map and a process map, their uses, perspective, and key elements.

Oct 11, 2024 · A process map typically uses terms and jargon that are internal to the company and would not likely make much sense to a customer, while a customer journey map uses the …

This guide explores how journey maps and process maps complement each other, offering practical tips for integrating processes into journeys effectively using TheyDo.

Jan 15, 2025 · Journey maps provide a high-level overview, while process maps delve into detailed steps. This makes process maps ideal for analyzing and supporting specific journey …

Oct 16, 2025 · From initial brainstorming to visual representation, learn how to make a process map effectively. Get started by reading Miro’s actionable guide!

While process maps focus on internal workflows and efficiency, journey maps emphasize the emotional and experiential aspects from the customer’s perspective. By visualizing these …

Mar 18, 2025 · Creating a customer journey map means forming a visual representation of a customer’s processes, needs, and perceptions throughout their interactions and overarching …

Jan 13, 2023 · A process map aims to understand how a process works and identify potential areas for improvement using a production line understanding of the world. On the other hand, …