What Is an Operational Level Agreement (OLA)? - BMC Software
Nov 8, 2024 · An OLA (or an operational level agreement) is an internal agreement or plan that aligns various support and service teams to deliver the IT services promised in the external …
Operational-level agreement - Wikipedia
An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each …
Operational Level Agreement: Examples, templates, OLA vs SLA
What is an operational-level agreement (OLA)? An operational-level agreement, commonly referred to as an OLA, is essentially a set of standards set by an organization that stipulates …
What Are OLAs? Operational Level Agreements Explained (2025)
Oct 12, 2025 · An operational-level agreement (OLA) is a contract that defines how various IT groups within a company plan to deliver a service or set of services. These agreements are …
What Is Operational-Level Agreement (OLA)? | NinjaOne
Nov 21, 2025 · An Operational-Level Agreement (OLA) is an internal agreement that outlines the responsibilities and expectations between various support teams within an organization.
operational-level agreement (OLA) - TechTarget
Apr 11, 2023 · What is an operational-level agreement? An operational-level agreement (OLA) is a contract that defines how various IT groups within a company plan to deliver a service or set …
What’s an Operational-Level Agreement, and Why Should You
Nov 27, 2024 · What’s an Operational-Level Agreement (OLA)? An OLA outlines how teams will work together to fulfill a client's service request. It assigns roles and responsibilities, prescribes …
Operational Level Agreement (OLA): Key Elements and Tips
Dec 16, 2025 · What is an operational level agreement? An operational level agreement is a legal document that outlines how an organization's internal users should interact to meet the …
Operational Level Agreement: Definition, Purpose and Benefits
Jul 11, 2024 · What are Operational Level Agreements? An Operational Level Agreement is an internal contract within an organization that defines the responsibilities, relationships, and …
What Is an Operational Level Agreement (OLA) and Why It Matters
Oct 28, 2025 · What Is an Operational Level Agreement? An Operational Level Agreement is a documented agreement between internal teams within an organisation. It outlines who is …