A recent fraud case shines a spotlight on the many communication disconnects caused by disjointed software systems common at ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

The web-based App Store has a new homepage, but you can’t use it to install apps on your iPhone or Mac. The web-based App Store has a new homepage, but you can’t use it to install apps on your iPhone ...

Picture your dream customer. You’re probably imagining a person who loves your brand, devours your content and clicks “buy now” with a satisfying frequency. But what if I told you that this perfect ...

Amazon says a massive outage of its cloud computing service has been resolved as of Monday evening, after a problem disrupted internet use around the world, taking down a broad range of online ...

Amazon Web Services said the massive internet outage that originated in its cloud-computing data centers has largely been fixed, more than 13 hours after an initial shutdown hit businesses big and ...

A massive outage at Amazon Web Services disrupted major websites and apps on Monday, in a show of how one company's online infrastructure has become essential for many modern businesses to function.

NEW YORK (AP) — Internet disruptions tied to Amazon's cloud computing service affected people around the world Monday trying to connect to online services used for work, social media and video games.

In a post to its support page at 3:53 p.m. PT, AWS announced that, by 3:01 p.m., “all AWS services [had] returned to normal operations. Some services such as AWS Config, Redshift, and Connect continue ...

A widespread outage affecting Amazon Web Services (AWS) temporarily took down dozens of major websites and applications Monday, underscoring how deeply the cloud computing giant is embedded in the ...