New wireless carriers show how retail consumer segmentation is shifting toward identity, behavior, trust, and affiliation, ...
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The top accounting challenges small businesses face
Most small business owners wear several hats: marketing manager, human resources (HR) director and customer service ...
In the past year, at least a dozen major tech firms and retailers have launched artificial intelligence shopping agents. AI ...
Woodman's Markets is among the top three grocery chains in the United States, according to an annual study of grocers from ...
For our January magazine edition, we introduce this year's State of Retail panel members and their businesses, representing ...
At NRF 2026, Crave will demonstrate how its solution, deployed in thousands of fitting rooms and stores with leading brands such as Victoria's Secret, Under Armour, and Foot Locker, drives measurable ...
Consumer trust can be fragile. During the holiday season, 24% of shoppers reported receiving a biased product recommendation from an AI chatbot based on a stereotype. Among those shoppers, 32% lost ...
Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...
The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...
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