Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

A recent fraud case shines a spotlight on the many communication disconnects caused by disjointed software systems common at ...

The benefits of combining IT service management and AI are often visible in measurable outcomes, such as faster incident ...

That's when a previously bundled charge, which covered electricity fees and maintenance, will be separated and labeled as a ...

Kmart has issued an urgent recall on a commonly used household item sold in-store and online which is commonly used during ...

Two ice packs sold at Kmart stores across Australia and online have been recalled over toxic substance concerns.

Security researchers spoke to CoinDesk about how users can protect themselves after Monday’s breach saw yet more Ledger ...

Sustainable Growth Advisers (SGA), an investment management company, released its third-quarter investor letter for its “U.S.

The Verification-Value Paradox states that increases in efficiency from AI use “will be met by a correspondingly greater ...

Avaya (US): Avaya is a global leader in providing cloud-based communications and collaboration solutions. They offer a ...