Rapid City will retire its Sure Pay program March 1, introducing new utility payment options including credit cards, debit ...

The ongoing federal government shutdown is sparking new fears for people already waiting weeks for food assistance in Georgia. On Friday, Georgia and other states warned residents who rely on SNAP and ...

Abstract: Immersive virtual reality (iVR) head-mounted display (HMD) systems paired with serious exercise games can positively augment physical rehabilitation process from both engagement and ...

ATLANTA — An investigation is underway following what state officials referred to as a “cyberattack,” which targeted a third-party system used to help Georgians navigate their food benefits. At this ...

The Georgia Department of Human Services confirmed Friday that the call center for the state’s food stamp program was hit with a cyberattack. According to DHS officials, Georgia’s system for managing ...

There is an issue with the VOICE RECOGNITION IVR EXAMPLE program for Windows. The application runs, but it does not respond to any voice input. No matter what commands are spoken, the system does not ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

The world learned about generative AI just over two years ago, and it has consumed the tech sector since. AI and especially generative AI are unlike other modern inventions. Most technologies are ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.