Advancements in service management platforms have grown rapidly in the past several years, and higher education IT teams now use a variety of tools that meet their needs, from homegrown solutions to ...

As customer service teams strive to deliver faster, more personalized support, the need for tailored productivity enhancements has never been greater. With the introduction of custom productivity ...

A first-of-its-kind marketplace rolled out on Tuesday offering free and discounted privacy and security services to America’s 23 million current and former public servants. The marketplace is offered ...

In what appears to be a direct response to anti-competition claims raised in the ongoing FCC v. John Deere Right to Repair lawsuit, the equipment manufacturer has released an updated digital service ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the 2025 Service Management World conference program.

In the search for savings and efficiency in federal spending, the Pentagon, with its nearly $1 trillion budget and $4.1 trillion in assets, is too big to overlook. While Republicans and Democrats ...

Nobody likes it when their tools break. These can be very costly devices that we hope will last for years and years, but sometimes you encounter things ranging from batteries being unable to charge to ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

In an age of constant innovation and historical transformation, it is more important than ever to remember the central role warfighters always have and always will play in the Army's success. No ...

In any workplace, safety is a top priority, and one of the key areas to focus on is effective tool management. Tools are essential for completing tasks efficiently, but when not properly maintained or ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

A proposed artificial intelligence tool to support clinician decision-making about hospital patients at risk for sepsis has an unusual feature: accounting for its lack of certainty and suggesting what ...