As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

If you've ever practiced one of these habits while shopping for groceries at Trader Joe's, you may have made an inadvertent ...

Fraud is being driven by AI. Today, scammers are able to create highly personalised and convincing fraudulent schemes, ...

Multiple ongoing proof-of-concept projects are subject to customers' budget cycles and timing, creating uncertainty for ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Outstanding Shares and Warrants -- 12.2 million shares, 852,000 warrants (including 167,000 at $2.85 expiring May 2026 and ...

Operator: Good morning, everyone, and thank you for joining us. With me today is Steven Sintros, President and Chief ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

Q2 2026 Earnings Call Transcript January 8, 2026 Neogen Corporation beats earnings expectations. Reported EPS is $0.1, ...

On the hardware side, HPE is expanding the Aruba Networking CX 6000 switch family with fanless, compact eight-port models to ...

One overlooked benefit of training an AI to match your brand’s tone is consistency. Human teams do their best, but everyone ...

The way to hit a home run when describing yourself in an interview is to figure out which skills are most important in the ...