KLM is alerting passengers to fraudsters claiming to be customer service representatives. These scammers pose as staff ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Finn Gregory, a Brighton and Hove civil enforcement officer (CEO) known more commonly as a parking or traffic warden, said he ...

BlackHawk Industrial, a distributor of metalworking and industrial products, is making several changes aimed at improving operational efficiency, customer service and environmental responsibility. The ...

Nova Scotia Power said in the report that more than 75 per cent of customers were on estimated billing as of last May. That number rose to above 80 per cent by June. Only 0.54 per cent of bills were ...

All Windsor Public Library branches will be closed on Christmas Day and Boxing Day. François Baby House will be closed from Dec. 24 to 26. Transit Windsor will operate on an adjusted holiday schedule.

Asaas consolidated its internal and external customer service operations with the support of Zendesk, achieving 60% automated interactions and a 360º view of customer and employee journeys. The ...

As Intel attracts billions in investment, onboarding external customers to 18A will inform the future of cutting-edge semiconductor fabrication in the United States During the recent Intel Technology ...

The takeaway: Discord has disclosed that a breach at one of its external customer service vendors exposed personal information belonging to a subset of users. Although Discord's core platform was not ...

The Tesla Optimus V3 will ignite the Humanoid bot revolution and has solved the hands problem. There are three major problems really good hands, really good AI mind that understands the real world and ...

Customer service is no longer just a side function that sits quietly in the background. It is now the heartbeat of customer loyalty and business growth. When you think about platforms that make ...