Have we as customers become more realistic? Or have we just given up? Maybe, after years of talking about excellence in service, brands have finally met our expectations. And some smart companies have ...

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When people ask how we scaled Trust & Will into a national brand that’s helped over half a million families, I could point to our venture funding, our partnerships with Amex and AARP, or our TV ...

Showing a demo of a flashy, generative AI-powered customer agent is easy. Both newly formed startups and established tech leaders are offering them up—and the market is only trending upwards. The use ...

Every day, thousands of conversations between businesses and their customers unfold, each containing valuable insights that traditionally vanished into thin air. Conversation intelligence technology ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

You can't read minds, but you can predict what your customers will do next. Most businesses guess their way through sales and marketing, wondering why conversion rates stay flat. But you're smarter ...

Unlike basic appointment bots, Numa's Voice AI is connected to an AI-powered inbox that knows customer history, coordinates teams, and brings humans in when needed—ensuring faster responses, higher ...

SANTA BARBARA, Calif., Nov. 5, 2025 /PRNewswire/ -- Invoca, the leader in revenue execution, today announced the launch of its AI Messaging Agent – the first two-way SMS solution that helps brands ...

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