A new framework restructures enterprise workflows into LLM-friendly knowledge representations to improve customer support automation. By introducing intent-based reasoning formats and synthetic ...

A technology firm has announced a change of its name from Supapbot to Retentifi, a move geared towards rebranding and ...

Nandita Giri is a senior software engineer with experience at Amazon, Meta, and Microsoft. She recommends job seekers spend ...

Pullman-based Schweitzer Engineering Laboratories (SEL) has promoted Frank Heleniak to vice president of sales and customer service. In his new role, Heleniak will lead the sales and customer service ...

Xenith Solutions is pleased to announce Chad Freeman has joined the company as its new Chief Solutions Engineer, bringing more than two decades of proven technology leadership, mission-focused ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

The Rajasthan Staff Selection Board (RSSB) has announced the recruitment of 1,050 Support Engineers and Support Chemists under the Public Health Engineering Department (PHED). The application process ...

Microsoft has altered its support policy for US government clients. This ensures no China-based engineering teams provide technical assistance for Defence Department cloud services. The change follows ...

Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...

As a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all ...