Artificial intelligence has evolved from experimental technology to essential infrastructure for ecommerce, with many ...

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

When something goes wrong with your bank account or delivery, your first instinct might be to type the company name into Google and call the first customer service number you see. But that simple ...

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Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...

As Kenyans across the country celebrate 'Customer Service Week', which begins on October 6 and ends on October 11, multiple corporations, companies, entities and service providers have taken to social ...

Messages on official government channels blaming Democrats for the shutdown are one of the most significant hits yet to the longstanding wall between federal workers and politics, historians said. “We ...

Always remember that using messages on hold is an opportunity to tell customers what’s happening. Information can make the hold easier, whether that’s a projected wait time or how to get to the ...

September 25, 2025 Add as a preferred source on Google Add as a preferred source on Google Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a ...

An Ohio woman ordered Charlie Kirk’s go-to Starbucks drink on Sunday evening — and was startled to find a hateful message written on the cup. Autumn Perkins, who lives in Middletown, Ohio, visited a ...

An Ohio woman ordered Charlie Kirk’s go-to Starbucks drink on Sunday evening — and was startled to find a hateful message written on the cup. Autumn Perkins, who lives in Middletown, Ohio, visited a ...