Stephen is an author at Android Police who covers how-to guides, features, and in-depth explainers on various topics. He joined the team in late 2021, bringing his strong technical background in ...

Publix Employees Federal Credit Union (PEFCU) has always been about empowering hardworking Publix associates with better financial options. Founded in 1957 to serve Publix Super Markets associates and ...

Duke Energy Florida customers could soon see their monthly bills increase as the utility seeks to recover over $1 billion in costs related to restoring power after three hurricanes this year. The ...

The Florida Public Service Commission has approved Duke Energy Florida’s request to lower rates and decrease customer bills in January 2025 as part of an annual adjustment for the cost of fuel used to ...

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

There’s an interesting concept I stumbled across a few weeks ago: The service recovery paradox, which suggests that a customer who has a problem resolved satisfactorily may end up more loyal than a ...

ABSTRACT: With the rapid development of artificial intelligence, intelligent customer service systems based on natural language interaction have become a key factor in improving service quality in ...

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When customers come to you with a problem, they're often upset and on edge. It's a ...

American Airlines announced the layoff of hundreds of employees Monday as the carrier seeks to reorganize and improve its customer service team, according to the airline. "Today, we announced updates ...

Exceptional customer service depends on more than smiling, empathetic employees (though they’re vitally important as well!). It also requires customer service standards and customer experience systems ...