Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing ...

The Middletons were out in force on Friday to attend the Princess of Wales' Together At Christmas Carol Service at Westminster Abbey. Putting on a united show of support for the fifth annual event, ...

New Delhi: Marketing, customer experience and customer service are emerging as the sharp edge of India Inc’s generative AI push, with brands using the technology to drive growth, personalisation and ...

Israeli AI agent startup Wonderful has raised $100 million in a Series A round led by Index Ventures, with participation from Insight Partners, IVP, Bessemer, and Vine Ventures. The large round, in a ...

This Front Office and Guest Services Training course prepares students for careers in the hospitality industry by teaching essential skills and knowledge for customer service, front office operations, ...

Don't skip this important step the next time you travel—it may save you big bucks As a travel writer for the past two decades, I have spent a lot of time in hotels, often staying at dozens of ...

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...

Local service professionals using Front Desk have, on average, 20 percent higher job conversion and 28 percent higher customer satisfaction ratings SAN FRANCISCO--(BUSINESS WIRE)--Thumbtack, the ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

If you click on links we provide, we may receive compensation. “This is a whole new adventure,” the author and viral content creator tells PEOPLE of 'For Whom the Belle Tolls' Carly Tagen-Dye is the ...