The Telecom Regulatory Authority of India (Trai) has imposed a ₹150 crore penalty on telecom operators due to their inability ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

New purpose-built hardware, powered by Microsoft Azure, brings high-fidelity conversational AI to revolutionize customer ...

Your app works beautifully. Users love the interface. Marketing is hitting targets. Then one morning, you wake up to angry ...

Alaska Airlines is the latest airline to ground its planes because of an IT meltdown. We talked to industry leaders about why ...

Things get rough when people expect to be treated like royalty all the time! Imagine witnessing another customer behave badly both in the store and in the parking lot. Would you mind your own business ...

Douglas Pereira, Head of Cloud Sales & Alliance LATAM at e-Core Branded content – Customer service is undergoing a profound transformation driven by artificial intelligence (AI) and cloud-based ...

AI dynamic pricing is another AI use case that sounds great in theory. But it offers the opportunity to be implemented so poorly that it could severely damage the long term reputation – and economic ...

Artificial intelligence (AI) is dominating headlines and boardroom conversations, yet most projects stall before they matter. MIT reports that 95% of generative AI pilots fail to show measurable ...

TPG says customer call failed to connect with emergency services Carrier says customers with outdated handsets had been informed TPG says there was no network outage at the time Industry regulator ...

Australia’s Privacy Commissioner Carly Kind has issued a determination against online wine wholesaler Vinomofo Pty Ltd, finding the company interfered with the ...

When customer service fails, try human resources. In a move equal parts Mission: Impossible and petty genius, a TikTok user named @kerneldump shared how he discovered a company’s data breach — and ...