Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

X has launched Chat, an end-to-end encrypted (E2EE) replacement for its existing direct messaging service. Chat is rolling out on iOS now via the X app, and it includes support for video and voice ...

We might earn a commission if you make a purchase through one of the links. The McClatchy Commerce Content team, which is independent from our newsroom, oversees this content. When I started testing ...

Meta is working on a feature that will let users manage the storage of each chat from the chat info screen. Here are the details. As spotted by WABetaInfo, a recent WhatsApp beta build on TestFlight ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...

Cracker Barrel on Wednesday released its fourth quarter earnings results, but much of the attention centered on the restaurant chain’s swift reversal of its controversial logo redesign that went viral ...

LEBANON, Tenn. — Cracker Barrel announced Tuesday it is abandoning its new logo and returning to its iconic "Old Timer" design after facing widespread customer backlash over the rebrand. The Lebanon, ...