In 2023, North America held a dominant market position in the sports betting software market, capturing more than a 36.8% ...

If you’re switching from Square to Shopify, you’re likely looking for a platform that can scale with your ambitions—and bring ...

In 2023, Europe emerged as a dominant force in the web-to-print software market, commanding a significant market share of ...

When every user login affects a customer's trust, credential migration isn’t just a technical challenge. It becomes about ...

Jaguar Land Rover built its modern reputation on sophisticated engineering and connected luxury, but a single cyber incident ...

Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor. "As AI agents handle more and more customer ...

White House border czar Tom Homan said Tuesday that Immigration and Customs Enforcement (ICE) operations will ramp up shortly in New York City. In an interview on Fox News’s “America’s Newsroom,” the ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE), the world’s leading AI-powered customer experience (CX) platform provider, today announced the appointment of Arun Chandra as Chief Operating ...

Former Disney, Meta, and HPE executive joins NiCE to head Global Customer Operations, advancing operational excellence and accelerating the company’s AI-first customer experience strategy. Chandra ...

Internal documents show the company that changed how people shop has a far-reaching plan to automate 75 percent of its operations. Internal documents show the company that changed how people shop has ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s customer service operations. The company is working to sell AI features that ...