Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Discover how adaptive selling tailors your sales strategy to customer needs, enhancing client relationships and boosting business success through customization.

Wild Card Weekend is almost here and we have Matt Harmon and Joel Smyth here to get you ready. The two preview each game and ...

Lately in Tyler, I’ve noticed something interesting: some businesses seem to have lost the plot on customer service… and ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

When it comes to highlighting shocking customer care in Ireland and the myriad ways readers have been let down, this page is rarely found wanting. But with it being the season of goodwill and all, we ...

An HR advisor with a background in recruitment and HRIS functions, with a passion for video games and writing. Oliver grew up playing Call of Duty with his siblings and has garnered 1000s of hours ...

Delivering amazing customer experiences and rapid issue resolution across multiple engagement channels is immensely challenging. Without advanced AI and automation—across voice and digital ...

The Virgin brand is known for its irreverent personality and excellent customer service. That’s why the starting point for any innovation at Virgin Money is to ask how it will enhance customer service ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Steve Pruden Creating ...