It is said that bad news travels faster than good news. When it comes to customer service, if the service is bad, the world will know. Good customer service keeps customers coming back, giving ...

This world needs more people like an Atlanta-area IHOP restaurant customer, who noticed the amazing efforts of a “stretched thin” waitress and chose to reward those efforts, according to a news report ...

Opinions expressed by Entrepreneur contributors are their own. My friend Derek Halpern of the blog DIYThemes recently had an interesting customer-service experience with Brita water. He bought a ...

If you have your own business, are currently working in the customer service industry, or if you’re actually the customer on the receiving end of the service given by a company, you know how important ...

ServiceNow's NOW Platform is a "Platform of Platforms" that integrates disparate, siloed software and data systems, increasing productivity and improving customer services. The addition of Generative ...

Outstanding customer service should begin at the door, according to Shep Hyken, author of Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet.

Tis the season to be jolly, so with that in mind we asked people to send in their good and amazing customer-service stories. The good news is that there were plenty from which to choose. First up are ...