Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the interoperability challenge by functioning as a universal adapter for AI agents.

Vonage, a part of Ericsson (NASDAQ: ERIC), today announced the launch of Vonage Conversations for Agentforce Marketing ...

Penske Logistics has deployed a new AI platform from Augment after a successful pilot, aiming to improve load management and ...

Agentic AI is arriving faster than governance, faster than marketing and, in many ways, faster than our language. Here's what ...

On Jan. 12 Five9 announced an expanded partnership with Google and a new joint Enterprise CX AI solution targeting large ...

DALLAS — A 20-year-old valet at Dallas' Hilton Anatole was fired from her job last week after she posted a video to social ...

As part of CRN’s 100 Coolest Cloud Computing Companies of 2026, here’s a look at 20 innovative software companies that are ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

SmartAgent by Equature automates routine public safety calls, captures structured data, and keeps dispatchers focused ...

Recognition highlights Diabolocom's innovation leadership, sovereign cloud strategy, and customer-centric approach to secure, compliant, and sustainable software & AI for Customer Experience ...

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

Google announced new Business Agents, branded AI Agents, a "new way for shoppers to chat with brands, right on Search," ...