Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Verizon has previously addressed this issue, but has only emailed customers who violate its service address rule, advising ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

Usually, drivers would need to buy their own container of fluid to manually refill. These bottles would be commonly made of ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

For years, a huge Amazon contract has been one of the few bright spots in the US Postal Service’s finances. But now the USPS plans to offer those last-mile services to additional customers to stem ...

Is the Costco Travel service worth it? Here's how the warehouse retailer's vacation service compares to traditional booking ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...