Pacific region to use Google’s Gemini Enterprise for Customer Experience to turn its chatbot into a proactive shopping partner ...

Las Vegas restaurant Rachel's Kitchen uses AI assistant Ryan for phone orders, showing how businesses can integrate ...

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..

The Pennsylvania Public Utility Commission (PUC) is hosting 12 in-person and telephonic hearings this month to obtain public ...

Retail and sales positions are also being reshaped, according to the report, as the experience economy changes the nature of ...

Retailers and tech companies are empowering AI agents to make independent decisions, with major announcements expected at the ...

The most in-demand jobs in Canada for 2026 and the average salary for each position have been revealed. This year's top ...

The Pennsylvania Public Utility Commission (PUC) this week reminded consumers and other interested parties about 12 in-person and telephonic hearings scheduled for January to gather public input on ...

Artificial Intelligence (AI) is one of the most important aspects of the Caterpillar digital transformation. It has the ability to make a significant impact across our own operations, but it’s the ...

Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

Learn about the different types of virtual assistants, their roles, and how businesses can choose the right support to improve productivity and operations.

The promotions of Jamoree Murphy and Isaiah Zukasky to Assistant Management roles reflect Accelerated Management’s strategic ...