Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX, and CPaaS platform provider, today announced the expanded availability of AI-powered voice support ...

The ability to streamline operations and offer exceptional customer experiences can make or break a company. Enter Codifica.ai with the launch of the Codi Service Assistant, an innovative AI-powered ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now San Francisco-based Rasa, a startup working ...

From multimodal copilots to autonomous agents, some companies are banking on AI to transform every layer of the customer experience. AI-powered customer interactions are rapidly evolving, with ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. Today, the explosive rate of technological growth has ...

Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get frustrated when caught in loops with limited and robotic chatbots, human ...

Klarna CEO Sebastian Siemiatkowski bragged on Tuesday that his company’s new OpenAI-powered customer service chatbot was doing the work of 700 people—nearly two years after Klarna laid off about 700 ...