The problem happens for users who encrypt the email using the settings under the email File dialog (File > Encrypt), ...

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In the latest version of classic Outlook, users can't open encrypted emails. Microsoft confirms the issue and is investigating.

Microsoft is looking into a newly identified issue in classic Outlook that prevents users from opening certain encrypted ...

Classic Outlook tells you to open the email to "read its contents and verify your credentials," but that doesn't work.

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Selective Recovery Option: Select the specific mailbox folders that you want to recover, such as the Inbox or Sent Items.

Microsoft has confirmed a known issue that prevents recipients from opening encrypted emails in classic Outlook.