Here at Zacks, our focus is on the proven Zacks Rank system, which emphasizes earnings estimates and estimate revisions to find great stocks. Nevertheless, we are always paying attention to the latest ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

A structured data ownership model—rooted in ICH GCP principles, supported by MHRA and FDA interpretations, and documented in validated system specifications—will enable sponsors to maintain compliance ...

Sun Silver boosts Maverick Springs resource; IVR makes strong progress on Paris DFS; ARD has drilling underway at Kempfield .

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

In retail, customer experience drives loyalty, yet most organizations cannot pinpoint a single person responsible for it.

The NOVA Credit Card is a luxury credit card that offers accelerated reward points on travel, airport lounge access, low ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process complex information, reason through nuanced problems, and take decisive action ...

Finance chiefs will crimp AI budgets, IT chiefs get to clear AI slop. Read more at straitstimes.com. Read more at ...

Features: The telecom-fintech ecosystem underpins how the financial services industry delivers real-time payments, digital ...

Dr Nidhal Abdulaziz, Associate Professor at Heriot-Watt University Dubai, examines how artificial intelligence and automation ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at the wrong moment, customers simply leave and the organization often does not ...