Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Who is the best home warranty company in 2026? The USA TODAY team reviewed, ranked and applied our in-house methodology to ...

Entergy Arkansas will hold a series of customer events Monday across Arkansas to connect customers with resources and community partners who can provide assistance and energy saving options.

These top-rated hair growth treatments are loved by shoppers and can help with reducing shedding and supporting hair health, ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

HDFC ERGO encourages renewal continuity through a straightforward process designed to help customers keep coverage active.

Did you know there's an alternative to the traditional smartphone where kids are not just the focus. They help the company ...

PRESSADVANTAGE – Zambuki, a digital marketing technology company based in St. Petersburg, Florida, has launched a ...

Tesla lost its crown as the world's bestselling electric vehicle maker on Friday as a customer revolt over Elon Musk's right-wing politics, expiring U.S. tax breaks for buyers and stiff overseas ...

Cardom Plumbing & Heating, a family-owned plumbing and heating service provider with over two decades of experience, has ...