As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Fraud is being driven by AI. Today, scammers are able to create highly personalised and convincing fraudulent schemes, ...

ERP (Enterprise Resource Planning): An integrated software system designed to manage financials, supply chain, operations, ...

Operator: Good morning, everyone, and thank you for joining us. With me today is Steven Sintros, President and Chief ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

Revenue -- $14.5 million in the fiscal fourth quarter ended Sept. 30, 2025, up 11% year-over-year. Gross margin -- 37% in the ...

Q2 2026 Earnings Call Transcript January 8, 2026 Neogen Corporation beats earnings expectations. Reported EPS is $0.1, ...

One overlooked benefit of training an AI to match your brand’s tone is consistency. Human teams do their best, but everyone ...

The way to hit a home run when describing yourself in an interview is to figure out which skills are most important in the ...

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...