As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

One overlooked benefit of training an AI to match your brand’s tone is consistency. Human teams do their best, but everyone ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

Fraud is being driven by AI. Today, scammers are able to create highly personalised and convincing fraudulent schemes, ...

ProfileTree’s Future Business Academy offers no-cost AI masterclass to help small businesses across Ireland and the UK implement AI safely and strategically. By removing the cost barrier, we’re giving ...

Local experts and gig workers share lessons learned for those looking to make money outside their primary job.

Rex Insurance CEO discusses how climate change is creating new risks, demanding stronger insurance coverage and industry ...

I lied repeatedly throughout my online application for a GLP-1 medication, convinced that - at some point - I would be face a ...

If you're looking to uncover family history or learn more about your health, here's how to decide which DNA testing kit is best for you.

A total of seven convenience store retailers made the new ranking, including: Buc-ee's (No. 13) QuikTrip Corp. (No. 16) Kwik ...