Higher interest rates and uneven discretionary demand have weighed on non-essential segments such as jewelry. Retailers with ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

SAN JOSE — Peters’ Bakery, the 90-year-old San Jose institution known for its cakes and pies, asked for the public’s help in ...

Kahuna Labs Co-founder and CEO Sanjeev Gupta said, “I am absolutely thrilled to welcome Judith Platz to Kahuna Labs. Judith has been at the center of the most important shifts in customer support over ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

These top-rated hair growth treatments are loved by shoppers and can help with reducing shedding and supporting hair health, ...

If you're trying to cut back on injectables and Botox, or put them off entirely, these shopper-loved skincare products are ...

He shared details of the incident on X, tagging Blinkit, Zomato, and CEO Deepinder Goyal, and described the experience as ...

I worked in federal housing agencies after 2008 and I often wonder if agentic AI could have mitigated some aspects of that ...

For help with making payments and moving your money within the UK, the number to call is 0330 221 8515 or +44 113 242 1984 if ...

Halifax has shared an update following a customer's unhappy experience using a cash machine. The person reached out to the ...