Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

It began, as an engineer’s attempt to fix a nagging problem often does, with irritation. Each night, automated test pipelines ran across an expanding surface area of the Aembit Workload IAM Platform, ...

A technology firm has announced a change of its name from Supapbot to Retentifi, a move geared towards rebranding and ...

Pullman-based Schweitzer Engineering Laboratories (SEL) has promoted Frank Heleniak to vice president of sales and customer service. In his new role, Heleniak will lead the sales and customer service ...

Software engineering is the branch of computer science that deals with the design, development, testing, and maintenance of software applications. Software engineers apply engineering principles and ...