U.S. Rep. Dan Newhouse blasted the firing of the U.S. Department of Agriculture’s top executive in Washington state for ag loans, disaster relief and other programs, as a shortsighted “mistake.” Jon ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Rep. Scott Perry’s most likely 2026 opponent is calling on him to apologize after Perry said Democrats “hate the military” and only serve in the armed forces for political clout. Perry, the Republican ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps. Related Articles Asking Eric: I’m afraid I’m on the verge of another bad financial decision ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

PITTSBURGH — State Representative Abigail Salisbury is calling out Duquesne Light, saying the company is avoiding its own customers. Duquesne Light was scheduled to attend a special committee meeting ...

On this episode of CMSWire TV’s Beyond the Call, CMSWire Editor-in-Chief Dom Nicastro (aka me) sits down with Katrina Fine, Senior Manager of Standards Transformation at Hyatt. Fine shares how her ...

Karolina Pawlik received research funding from Xi'an Jiaotong-Liverpool University for her project "Soft Brush, Creativity and Cross-Cultural Communication" (2023-2025). Many of us would struggle to ...

OREM — When you need help with some sort of problem — it could be a glitch with a product you've bought or maybe a billing issue with a service you use — your first instinct might be to Google a ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

The former president and vice president attended the funeral service in Minneapolis on June 28 Escher Walcott is a Writer/Reporter at PEOPLE, covering stories in Entertainment, Style, Human ...

Esme Murphy, a reporter and Sunday morning anchor for WCCO-TV, has been a member of the WCCO-TV staff since December 1990. She is also a weekend talk show host on WCCO Radio. Born and raised in New ...