Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

As iconic leaders exited in 2025, their work provides enduring lessons amid today's leadership churn: build to last, lead ...

Andrew Stern is CEO of Quilt Software, a technology company servicing specialty retailers across North America. Amid higher tariffs and inflation, big-box retailers are faltering. Target’s stock has ...

Five of the most important Cincinnati business news stories you need to know today, along with a note about the value of customer service.

Google Classroom now offers a Gemini-powered tool that generates podcast-style audio lessons for teachers to deepen ...