Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Who is the best home warranty company in 2026? The USA TODAY team reviewed, ranked and applied our in-house methodology to ...

Felton Parker, an autistic savant and waiter at McAlister's Deli in Shreveport, has been serving customers for over 16 years ...

CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.

The retailer has a new policy, called 10-4, intended to make customers feel welcome in the store. With Black Friday and the ...

LLOYDS Banking Group is reportedly set to close an important service before the end of 2025 According to sources close to the ...

Necati Ayhan, 22, receives a four-figure payout after an Asda delivery driver questioned his fibromyalgia disability, saying, ...

HDFC ERGO encourages renewal continuity through a straightforward process designed to help customers keep coverage active.

Necati Ayhan was left 'shocked' by what the Asda delivery driver allegedly said to him when dropping groceries off at his ...

Luddites" is pushing back against screen addiction and questioning whether more technology really means progress.