Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

Your app works beautifully. Users love the interface. Marketing is hitting targets. Then one morning, you wake up to angry ...

New purpose-built hardware, powered by Microsoft Azure, brings high-fidelity conversational AI to revolutionize customer ...

Alaska Airlines is the latest airline to ground its planes because of an IT meltdown. We talked to industry leaders about why ...

National Highway Traffic Safety Administration lists recalls Dec. 22 including Acura, BMW, Ford, GMC, Kia, Ram and Volkswagen ...

When a UPI payment fails or lands in the wrong place, the fastest fix usually comes from knowing the exact path to follow and ...

T2, formerly 9mobile, faces a crisis with 2,664 subscriber exits in three months, highlighting ongoing trust issues despite ...

If an AI bubble is on the horizon, what can we do to learn from our history and protect ourselves from the worst?

After nearly nine years at Sonos, including a stint as chief product officer, Bouvat-Merlin took the helm of Sauron just last ...

I am writing about my niece's awful experience with furniture retailer The Range. I feel it has failed to show a shred of ...