Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Enterprises everywhere are investing heavily in AI agents with the hope of gaining efficiency, reducing cycle times, and ...

Lloyds Bank has issued a response after customers reported that a promised £200 switching bonus failed to appear in their ...

Nigerian regulators claim over N10bn in airtime refund claims have been processed, but bank customers remain sceptical amid a ...

About 150 people in a farmworker community east of Bakersfield have gone without tap water since early Monday after the ...

The Telecom Regulatory Authority of India (Trai) has imposed a ₹150 crore penalty on telecom operators due to their inability ...

A man pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service visit.

Why You Should Consider a Quick Cash Offer for Your Home Henderson, United States - January 7, 2026 / Sell My House Pro ...

MyBroadband recently found that Cell C allows WASPs to send USSD-based pop-up advertisements to customers on its network.

Dozens of people have reported issues with customer service, delayed deliveries and refunds, and warranty disputes at popular ...

Social media fails from Burger King, Netflix and more show how poorly timed or tone-deaf posts can backfire. See case studies ...

A home baker from Foxboro, Massachusetts is frustrated that the pricy oven she bought from GE wasn't working properly.