Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in staffing and better training.

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

'As a Ride Host, you’ll be the face of Alton Towers Resort, ensuring all our guests have a magical and safe experience.

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

Q4 2025 Earnings Call Transcript January 8, 2026 TD SYNNEX Corporation beats earnings expectations. Reported EPS is $3.83, ...

Now that New Year's is over, perhaps one of your resolutions was to find a new job. January is a peak period for job ...

As businesses grow, communication systems often struggle to keep pace. Missed calls, delayed responses, and overloaded staff ...

Accreditation has been monumentally influential in organizing, mobilizing, and professionalizing the aftercare space. What’s ...

One overlooked benefit of training an AI to match your brand’s tone is consistency. Human teams do their best, but everyone ...

Labor Costs -- Bad Daddy’s reached 35.7% (up 140 basis points); Good Times hit 35.9% (up 200 basis points), both due to ...