Somil Gupta is the Head of AI & Infrastructure at Broccoli AI, a Y Combinator-backed company building voice agents for the trades industry. The home services industry, including trades like HVAC, ...

Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The word cancel sets off alarms and often sends you straight to the customer ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

For decades, companies have hidden behind a revenue wall of bureaucracy and red tape. Complex phone mazes, confusing paperwork, muddy FAQ sections, delayed email responses, and support bots that never ...

The Miami Marlins are giving Christopher Morel a shot. The once-standout slugger for the Chicago Cubs hit quite the rut in 2025, and his free agency wasn't high profile, but the Marlins have given him ...