“Robots” uses Coolidge’s comedic performance to highlight what can be an irritating expectation consumers have when calling customer service. According to a recent Discover and Dynata survey, 95% of ...

Service marketing has always been a tough area for dealerships, it becomes almost impossible to reach the right people at the right time.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Personalized customer service goes beyond addressing customers by their names or asking how their day is going. In today’s data-heavy marketplace, personalization means leveraging customer and ...