Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in China, today announced that it has entered into a ...

Timothée Chalamet’s self-proclaimed “superfan” Club Chalamet is divisive among the Marty Supreme actor’s most ardent ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Written by Edward Calvesbert, vice president of product management at IBM watsonx AI is only as good as the data it uses. If your AI agents don't have real-time access to reliable data from modern ...

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...

Customer Data Platforms (CDPs) represent a revolutionary approach to managing customer information in today's digital landscape. These sophisticated systems unify disparate customer data from multiple ...

The banking industry has been transformed radically— it is no longer only about regular transactions but the building of mutually desirable relationships, delivery of extremely customized interactions ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

Interactions 2025, hosted by NICE, is scheduled for June 16-18, 2025, at the Aria Hotel in Las Vegas. This conference focuses on advancements in customer experience (CX) and offers attendees insights ...