Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

It’s a lot of fun Photoshopping new uniforms on popular players this time of year, but there’s also something to be said for ...

SmartAgent by Equature automates routine public safety calls, captures structured data, and keeps dispatchers focused ...

Recognition highlights Diabolocom's innovation leadership, sovereign cloud strategy, and customer-centric approach to secure, compliant, and sustainable software & AI for Customer Experience ...

New AI agents for Retail, Healthcare, CFO organizations, Government, Legal Services, and Banking debut alongside CES, JP Morgan Healthcare, and NRF SAN FRANCISCO, CALIFORNIA / ACCESS Newswire / ...

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

As part of CRN’s 100 Coolest Cloud Computing Companies of 2026, here’s a look at 20 innovative software companies that are ...

Savannah police have taken two suspects into custody following a shooting in the 100 block of Whitaker Street that left an adult woman injured on Sunday morning.

Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.

Google announced checkout capabilities in AI Mode and a new Business Agent feature that puts branded AI chat on Search ...

The Buyer's Choice awards are based entirely on customer feedback via TrustRadius, a leading B2B technology review platform and industry standard for unbiased recognition of excellent technology ...