“Nothing is as powerful as an idea whose time has come.” Victor Hugo wasn’t talking about how neuromarketing is set to transform the future of customer experience while closing the experience gap with ...

Customer service has always been a fundamental part of business, but it’s more important than ever now. Consumers expect a lot from brands – and have several to choose from. Customer satisfaction ...

The more people buy, the more products they return. But why don’t more marketing and advertising teams measure e-commerce returns? What can businesses do to assure their marketing metrics reflect ...

The telecommunications industry has grown from a connectivity provider for consumers to becoming the backbone of the modern industrial economy, and the pressure is INTENSE. The telecom trends for 2025 ...

Despite the vast amount of change in the ways we buy and sell, what customers want when they purchase from remains the same: a great customer experience (this applies to both B2B and B2C). If your ...

Wholesale distributors keep the economy going, buying large quantities of products from manufacturers, then storing and distributing to companies that sell those products to consumers. They’re vital ...

Retail returns are undesirable for obvious reasons: they mean both a decrease in revenue and an increase in costs. They also come with a sustainability impact as they add to your business’s carbon ...

Forget staycations. Travel trends 2025 are all about people getting out of the house to see what the world has to offer. Five years after the pandemic capsized it, the global travel and tourism ...

2024 brought some seismic shifts in the e-commerce world, specifically in the realm of AI. Emerging technologies, volatile market dynamics, and consumer expectations that seem to be changing more ...

After two-plus years of astronomical growth, what are the 2023 e-commerce trends that online retailers can expect? While shoppers are returning to brick and mortar, their e-commerce habits are set.

Consumers expect more from the brands they buy from than ever before, and an ethical supply chain is now a requirement in the experience economy. As they gain awareness about issues related to the ...

E-commerce and digital marketplaces are fast-paced and always changing, so what trends can online retailers expect going into 2024? While in-person shopping is back in full swing, e-commerce continues ...