The continued partnership helps to increase data efficiency and governance for companies looking for insights.

Well known in the contact center space, Talkdesk is leverage its CXA platform to orchestrate across the customer journey, ...

The company says that improving AI competency will allow a human workforce to enjoy greater agency within their jobs in ...

Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.

This year, enterprise communications professionals will be figuring out how to augment the human workforce while also ...

From a marketing and adoption standpoint, humanizing AI agents can lower the barrier to first use. Karina Tymchenko, founder of digital marketing firm Brandualist, says vendors often see higher ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Ensuring autonomous workflows perform with consistent reliability and accuracy is core to customer experience; CX assurance ...

One of the primary sales pitches that CCaaS vendors give to prospective customers with customer-facing demands is that AI can be used to provide a fulfilling experience to the people who need a ...

Turning the corner on the new year has left numerous enterprise IT managers trying to refine their communications budgets, scratching their heads, and then shrugging as they try to answer the question ...