Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Discover how text message marketing helps drive customer engagement and increases purchasing, plus tips on which SMS services to use.

In today's evolving landscape, it's crucial for businesses to build and maintain trust with consumers, especially as they get inundated with notifications and texts. According to a 2024 Twilio ...

Companies are accelerating adoption of cloud-based messaging management as digital communication volumes exceed manual ...

Google is killing off a messaging service! This one is the odd “Google Business Messaging” service—basically an instant messaging client that is built into Google Maps. If you looked up a ...

Think of the last time you received an appointment reminder, a delivery update or a two-factor authentication code. Chances are, it arrived via SMS. But it wasn’t just any SMS—it was ...

Customer service and marketing go together in many ways that help communications professionals. By leveraging both, this creates a great customer experience. It also helps the brand’s reputation stay ...

Stefanos Loukakos, formerly a director at Meta’s business-focused Messenger division and, briefly, the tech giant’s blockchain org, noticed several years ago that online retailers were struggling to ...

The simplest way to succeed in any business is to know your customers, their needs, and how best to meet them. Connecting and engaging with your customers is easier when you know their interests.

Companies think, “I’ve got a captive audience for the next minute, let’s do a bunch of education, contact prevention and marketing.” The single largest cause of customer rage is “being forced to ...

EAST BATON ROUGE PARISH, La. (WAFB) - The East Baton Rouge Parish School System will begin offering around-the-clock text messaging customer service support on Monday, March 27. The service will allow ...