We have just completed our tracking survey of IM in the enterprise that we conduct every March and September. September’s survey showed that while more organizations are using IM for business ...

There is no question that IM is entrenched in the enterprise. More than 90 percent of businesses report IM activity, according to Osterman Research. A main reason, as we discovered in “Getting serious ...

For businesses eager to exploit the efficiencies of real-time communications, instant messaging can be a many-splendored thing. The problem is that in most corporations, it’s also a many-vendored ...

We have just completed our most recent semi-annual tracking survey of instant messaging in the enterprise – and for the first time, more than half of organizations are using IM for business ...

The tempest surrounding former Congressman Mark Foley’s sexually explicit instant message conversations with minors has turned into a political scandal, while offering a warning for corporate IT ...

Instant messaging (IM) -- whether companies view it as a worker productivity booster or a security threat -- is a popular communication application that many workers use, with or without permission, ...