In the early days of home internet, a phone line was the key to accessing the world wide web. A lot has changed since then, and many homeowners and internet providers have left the landline behind in ...

If you still have a landline telephone, then you may be old enough to remember smelly phone booths and the rotary dial. That is one finding from a surprisingly deep trove of research on the ...

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Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...