Patient-centered care has been getting a lot of attention as the healthcare industry focuses on the Triple Aim of delivering better health outcomes, improving patient experience, and reducing the cost ...

Earlier this month, I had the opportunity to address a conference room full of physicians and clinical leaders on what matters in patient experience and the new mindset that is shifting the way we ...

Subscribe to BizTimes Daily – Local news about the people, companies and issues that impact business in Milwaukee and Southeast Wisconsin. Organizations value teamwork as a primary vehicle to advance ...

Leaders at the forefront of quality improvement should keep several guiding ideas in mind as they strive for success and seek to effectively carve out a path in that often-complex area. It's during ...

As they say, it can be lonely at the top. Leadership isn’t always easy or obvious. While the importance of consensus-building and the invaluable insights garnered from diverse perspectives both within ...

Companies often confuse perks with benefits. Ping-pong tables, kombucha taps, and snack bars make for great recruiting photos. Still, they don’t replace what supports people: mental health care, ...

The Agency for Healthcare Research and Quality has offered seven guiding principles for healthcare organizations designing a medication reconciliation process. The guiding principles are part of a ...

The National Academies of Sciences, Engineering, and Medicine are private, nonprofit institutions that provide expert advice on some of the most pressing challenges facing the nation and world. Our ...

According to a 2013 Strategy&/Katzenbach Center survey of global senior executives on culture and change management, the success rate of major change initiatives is only 54%. This is far too low. The ...

We trust accountants to handle their jobs – managing not only our financial affairs but also those of the companies in which we invest and the governments we need to trust – in an ethical, independent ...

In August, Mountain States Healthcare Alliance, a 13-hospital integrated healthcare delivery system based in Johnson City, Tenn., received the 2012 National Quality Healthcare Award from the National ...