Under the new assembly bill, customers in California can receive itemized receipts for each transaction and can request a ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

What is the History of TieTa? TieTa was previously the customer service arm of one of the UK’s largest short term lenders (MY JAR), and we helped over 300,000 customers through their loan applications ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Our first look at Gartner’s Magic Quadrant for CRM Customer Engagement Centers (CEM) showed a market littered with obsolete business applications. However, the three vendors in the Leader’s Quadrant - ...

New York State Electric & Gas Corporation was one of five New York utilities to receive penalties for failing to meet customer service requirements. The New York State Public Service Commission on ...