Self-service has become the focal point of customer experience. One of the changes brought about by the web is consumers expecting 24-hour access to goods and services. Self-service has evolved well ...

When you set up a business, one of your first tasks is deciding how to collect money from your customers. Customers might pay you with cash, credit cards or, if you offer it, an installment plan.

Opinions expressed by Entrepreneur contributors are their own. Businesses need to carefully manage customer billing. Whether you shipped a batch of products or provided monthly services, you need to ...

Connexus® Energy, Minnesota's largest member-owned electric cooperative, has selected SpryPoint's cloud-native platform to modernize its customer and billing system. Serving over 147,000 members, ...

INDIANAPOLIS – AES customers are unhappy with the billing system changes from 6 months ago and the issues it has come with. Bonnie Bull has been an AES customer ever since she got her very first ...

The Sewerage & Water Board’s customer billing system lags nine upgrades behind the latest software version, one of a host of technical hindrances an outside consultant has identified over the past few ...

In the age of e-commerce and higher customer expectations, billing for goods and services is going through an ongoing transformation. In my experience as CEO of a company that offers billing solutions ...

JEA, a utility providing electricity and water services to residents in and around Jacksonville, Florida, has implemented Oracle Utilities Customer Care and Billing to help streamline billing ...

LOS ANGELES (KABC) -- A newly released state audit found that the new billing system for the Los Angeles Department of Water and Power could end up costing taxpayers more than $200 million. According ...

American Water Works Co. Inc., the largest regulated water and wastewater utility company in the U.S., has suffered from a cyberattack that has affected its customer portal and billing services. First ...

Customers with Central Hudson Gas and Electric got the chance to meet face-to-face with a utility representative in Newburgh, New York last week. New York State Assemblyman Jonathan Jacobson, a ...

LAUREL, Md. — Imagine getting a water bill for thousands of dollars. Then, imagine trying to get someone from the water company on the line for some answers, only to be on hold for hours. That’s what ...