Sierra Technologies Inc. today announced the launch of its conversational artificial intelligence platform designed to help companies interface with their customers using AI agents that can make ...

Today's communication with businesses are powered by emerging technologies and supported by humans. NICE Enlighten, a purpose-built AI for customer experience, has operations, agents, and customers ...

BOZEMAN, Mont. and NEW YORK, Jan. 27, 2022 /PRNewswire/ -- Quiq, the AI-powered conversational platform that enables enterprises to engage with customers across the most popular asynchronous messaging ...

Conversational AI has huge potential for improving customer service and overall customer experience in the retail banking sector. Customer experience remains an area where traditional banks lag behind ...

Thought chatbots were trendy? Make way for Interactive Virtual Assistants (IVAs). But can chatbots change the customer experience? Can IVAs like Amelia go beyond the limitations of chatbots? There is ...

Forbes contributors publish independent expert analyses and insights. Craig S. Smith, Eye on AI host and former NYT writer, covers AI. Without exception, we all hate the maddening menus and ...

New York-listed customer engagement platform Twilio Inc. has announced a multi-year strategic partnership with Microsoft aimed at accelerating the adoption of conversational artificial intelligence ...

When I spoke to Mads Fosselius, Founder and CEO of Dixa, in February of last year, we talked about the emergence of a conversational age of customer service and that taking a ticketing approach to ...

Brands are discovering that using AI provides a more customized, reliable shopping experience. Marketers say conversational AI is taking some of the pressure off of live customer service. Two major ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™, today announced that it has been named a leader in the second of two IDC reports on conversational ...

“We’re honored to be recognized on the Constellation ShortList for Conversational Intelligence for Customer Service,” said John Lewis, CEO at InMoment. “At InMoment, we believe that every customer ...

With gyms and many sporting activities shut down in the first 2019 phase of COVID-19, many UK residents turned to home gyms and outdoor activities. That was good news for sportswear and equipment ...