Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

If you’ve ever had the feeling that the customer service representative at the other end of the toll-free number was not really paying attention, you might be right. But they probably won’t get away ...

A company that uses surveillance software to monitor U.S. prisoners’ phone calls is on the verge of deploying its technology across the Sunshine State. LEO Technologies, a Los Angeles-based company ...

RUTHERFORD, N.J. (AP) - If you've ever had the feeling that the customer service representative at the other end of that toll-free number was not really paying attention, you might be right. But they ...